Returns and refunds

Return Eligibility

・Returns are accepted within 14 days of the purchase date.

・To be eligible for a return, items must be unused, in their original condition, and returned in their original box and/or packaging.

Return Shipping

・Unless an item is defective or the wrong item has been sent, return shipping costs are the responsibility of the customer.

・Shipping charges are non-refundable.

・For added peace of mind, the use of a trackable shipping service or shipping insurance is recommended when returning items.

Defective or Damaged Items

If a defective or damaged item is received, please get in touch within 5 days of delivery.

Refund Process

・Once a returned item has been received and inspected, a notification will be sent regarding the status of the refund.

・If the return is approved, the refund will be processed and credited to the original payment method, typically within 6–9 business days.

・Please note that additional time may be required for your bank or credit card provider to process and post the refund.

Fees Associated with Refunds

1. Refunds Due to Store Responsibility
(e.g., items being out of stock, damaged items, or incorrect shipments)
For refunds issued due to circumstances attributable to the store, no fees will be charged to the customer, including payment processing fees.
The full order amount will be refunded.

2. Refunds Due to Customer Request
(e.g., order changes or cancellations)

If a refund is requested due to circumstances attributable to the customer, any non-refundable payment processing fees from the original transaction will be deducted from the refund amount.

Accordingly, the refund amount will be the product price minus the applicable payment processing fees.
Please note this policy before requesting a refund.